Our dedicated customer service staff are ready via phone, email, or live chat to assist you when you need it. We offer various levels of service level agreements to meet every need. Stay online, all the time with Tsukaeru.
(+81)3-4590-8198
Weekdays: 10:00-17:00 *Excl. 12:30-14:30 on Friday
Sales & Billing enquiries
The following is a lineup of support options that can be selected according to the service. In principle, support options are applied for each contract. Please contact our Support Center for other options not listed here or if you have any other requests.
*All prices are tax included.
*Included in all plans as standard
Basic support required for service operation, including operation and management of your server hardware and network, control panel operation, billing, and contract questions, etc.
Please see below for the scope of support and details for each service.
A surcharge will be applied for service outside of business hours.
Please contact the Support Center for details.
We will handle any work or investigation not included in the scope of support.Examples: Server intrusion, PHP updates, etc.
See detailed support detailsBasic fee
From 22,000 yen per hour (tax included) *
* As stated in Article 5 of our Terms of Use, explanations of general knowledge published in literature or on the Internet are outside the scope of our support. Please understand that we may omit details of the explanation of how to solve the problem, except for items related to our own specifications.
If you have any difficulty in resolving your problem, please feel free to use our spot support service (charged service).
6,380 yen
60,720 yen (monthly unit price 5,060 yen)
By subscribing to Premium Support, our technicians will log in to your server and investigate on your behalf when technical problems occur on your server, such as application errors, mail not being delivered, site connectivity difficulties, heavy traffic, etc., that would otherwise require investigation on your part.
Please see below for the scope of support and details for each service.
We will investigate problems on your server.
For detailed support coverage, please click here.
Go to Managed Server page
| Spot Support | |
| ● Spot Support (Setup, Installation, Adjusting, Investigation, etc.) | ¥22,000 ～（estimate） |
| ● Online Consulting | ¥22,000 ～（estimate） |
| ● Remote support (from 30 min) | ¥11,000 ～（estimate） |
Start-up Support for FX（remote 30min） |
¥11,000 |
| ※Reservations required（Not including Installation of FX software, configuration of EA, etc.） | |
◆ Contract（Please contact us by e-mail first as we may not be able to accommodate your request.）
Contract Transfer |
¥5,500～（estimate） |
|
|---|---|---|
Restoration of deleted contracts |
¥77,000～（estimate） |
|
Restore deleted domains (gTLD domains) |
¥38,500 |
|
Restore deleted domains (JP domains) |
¥33,000 |
|
Restore abandoned domains (JP domains) |
¥11,000 |
|
SSL certificate acquisition service (order only) |
¥11,000 |
|
SSL certificate acquisition service (order, domain validation) |
¥22,000 |
◆ Documentation
Invoice（1 copy） |
¥1,100 |
|
|---|---|---|
Certificate（1 copy） |
¥5,500 |
◆ Tsukaeru Filebox
Shuttle service（1TB） |
¥55,000～（estimate） |
additional TB : ¥11,000/1TB |
|---|---|---|
User creation（5 users） |
¥5,500 |
|
Permission setting（5 users） |
¥5,500 |
|
Share folder creation（1 folder） |
¥2,200 |
|
Full account recovery（1 account） |
¥55,000 |
*If there is no data, only the research fee of ¥11,000 will be charged. |
Parent folder restore（1folder） |
¥44,000 |
*If there is no data, only the research fee of ¥11,000 will be charged. |
Transfer pending file upload（Shuttle service use/1TB） |
¥77,000～（estimate） |
additional TB : ¥11,000/1TB |
◆ Tsukaeru Cloud Backup
Initial setting（1 PC installation including） |
¥33,000～（estimate） |
*Remote support |
|---|---|---|
Shuttle service（1TB） |
¥55,000～（estimate） |
additional TB : ¥11,000/1TB |
◆ Tsukaeru Cloud VPS / Tsukaeru Cloud Server
Server Migration |
||
Web space |
¥22,000～（estimate） |
|
|---|---|---|
Data base |
¥22,000～（estimate） |
|
Mail (1 domain) |
¥22,000～（estimate） |
|
Domain |
¥88,000～（estimate） |
|
DNS records setting (1 domain) |
¥5,500 |
|
Restore |
||
With Daily Backup Option Subscription |
||
Full restore |
FREE |
*charged for the work out of business hours. |
|---|---|---|
Partial restore |
¥22,000 ～（estimate） |
|
Without Daily Backup Option Subscription |
||
Full restore |
¥66,000～（estimate） |
*If there is no data, only the research fee of ¥11,000 will be charged. |
|---|---|---|
Partial restore |
¥44,000～（estimate） |
*If there is no data, only the research fee of ¥11,000 will be charged. |
Applications |
||
Plesk update |
¥22,000～（estimate） |
|
|---|---|---|
Application（PHP, MySQL, etc）Installation、Update |
¥22,000～（estimate） |
|
Security |
||
Firewall setting（iptables） |
¥33,000～（estimate） |
|
|---|---|---|
Firewall setting（machine） |
¥44,000～（estimate） |
|
Port change |
¥11,000～（estimate） |
|
Malware removal |
¥33,000～（estimate） |
|
Vulnerability countermeasures |
¥22,000～（estimate） |
|
Deleting mail queue |
¥22,000～（estimate） |
|
Adjustment |
||
Setting changes, tuning (httpd, MySQL, etc.) |
¥22,000～（estimate） |
|
|---|---|---|
Settings (Plesk server) |
||
Add Domain (5 domains） |
¥11,000 |
|
|---|---|---|
Create Mail Account（10 accounts） |
¥11,000 |
|
Create FTP user |
¥5,500 |
|
Set/Change Password |
¥5,500 |
|
Create Database |
¥5,500 |
|
Install SSL certificate（1 webspace） |
¥11,000 |
|
◆ Shared Server
Add donain（1 domain） |
¥2,200 |
|
|---|---|---|
Create Mail Account（10 accounts） |
¥11,000 |
|
Create FTP user |
¥5,500 |
|
Set/Change Password |
¥5,500 |
|
Create Database |
¥5,500 |
|
Clear Mail queue |
¥22,000～（estimate） |
|
Install SSL certificate（1 webspace） |
¥11,000 |
◆ Tsukaeru Mail Buster
Add donain（1 domain） |
¥5,500 |
|
|---|---|---|
Black/White list setting |
¥5,500 |
|
Create Mail User（5 users） |
¥5,500 |
|
Domain Route Setting |
¥5,500 |
◆ Tsukaeru Waffle
Add donain（1 domain） |
¥5,500 |
|
|---|---|---|
Install SSL certificate（1 domain） |
¥11,000 |
