Dear Valued Customer,
Tsukaeru.net will be on holidays on the dates below.
Our sincere apologies for any inconvenience caused.
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■Holiday period：December 28th (Thu) 2023 - January 3rd (Wed) 2024
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Our services will be affected as follows over this period of time.
We appreciate your understanding in this matter.
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Customer Support and Inquiries
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During the holidays, support will only be provided via support e-mail and chat from 10:00 to 16:00. Emergency only for Dec 31st and January 1st.
Please, be advised that we will not be able to respond to inquiries by telephone, and will not apply bank deposits to accounts during this period.
Please see the calendar below for details on the schedule for support.
Tsukaeru.net public Holidays Support Calendar:
https://support.tsukaeru.net/ja-JP/support/solutions/articles/65000185671
If you have any questions, feel free to contact us using the following link
https://www.tsukaeru.net/en/support
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Payments during the holidays
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■□ Customers Using Bank Transfer Payments □■
Payments via bank transfer will NOT be confirmed or applied to accounts during the holiday period.
We also expect a large number of transactions to occur on January 5th (Fri) after holidays, and this may result in confirmation of payment being delayed.
■□ Customers Using Online Payment □■
Online Payment (Credit Card / PayPal) will be accepted 24 hours a day throughout the holidays.
Please understand, in order to prevent the unauthorized use of credit card, we may request the submission of identification, and this may result in delay of applying payment.
*Check the expiration date of your subscriptions and be sure there is enough time to complete payment before that date.
*Since there is no period of grace for domain renewal, you will no longer be able to access the domain once the renewal deadline has passed if your payment is late.
Please mind especially about the expiration date of the domain.
Tsukaeru.net Co., Ltd. Customer Center
https://www.tsukaeru.net/en/support
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